Once you log into your account you’ll be taken to the ‘Your History & Bookings’ page, where you’ll find the training event listed, with the online meeting link below the course title.

Once logged into your training account you will be taken to the ‘Your History & Bookings’ page, where you’ll see all training booked and attended with the SSCP listed.

Underneath the training listing on the left hand side you’ll see a link to access the course material.
The link to access your certificate is to the right of the training listing. If the link reads ‘Complete Evaluation’ you need to first click on this link to complete the online course evaluation and when you go back into the ‘Your History & Bookings’ page you will be able to download your certificate.

Training certificates are not emailed to you but kept on your training account for you to access at any time. You can keep them on the system if you like, or download and print it off as many times as you’d like.

As well as offering training directly facilitated through the SSCP the training site allows us to link to other training provided by other agencies. The training that you attended would have been delivered by someone other than the SSCP (details will be in the course listing) and so you’ll need to contact them directly to request your certificate.

This may occur when your account details are incorrect and typically means the email address you created when you registered your account is an old one, or has a typo. Once logged into your account click on ‘Your Account’ where you’ll be able to check your contact details are correct and amend if necessary.

Generally calendar invites are not sent out for training, however when you receive the automatic booking notification email there is a link you can click to download and add to your calendar. Alternatively if you log into your account and go to the ‘Your History & Bookings’ page you’ll see the training you booked listed and links to add it to your calendar there as well.

Log into your account and go to the ‘Your History & Bookings’ page. At the bottom of that page you’ll see any payments that you’ve made and by clicking on the download arrow to the right in the ‘receipts’ column you can download your payment receipt.

No. If you create a new account this will become a duplicate and not only means you won’t be able to access any training you’ve previously undertaken through your new account, but may also cause confusion with bookings.

If you change roles you can edit your own account details by logging in to your account and clicking on ‘Your Account’.
If you think you have created a duplicate account don’t worry, contact us at SSCPTraining@somerset.gov.uk and we can merge both account and you won’t lose anything.

No. Training must be booked under the name of the person attending the training as it needs to then appear in their personal training record and the certificate will be generated in their name.

The system allows this once your account has been promoted to what’s known as a ‘Delegate Manager’. Delegate Managers can book people on training on behalf of a member of their team, as well as view their training history and access their certificates.

To request to have your account promoted to a ‘Delegate Manager’ just email us at SSCPTraining@somerset.gov.uk. You can also find out about Delegate Managers in our handy video tutorial and written guide.

Don’t create a second account for them as this just creates a duplicate account. To get someone who has an existing account linked to you as their Delegate Manager just contact us at SSCPTraining@somerset.gov.uk and we’ll take care of it for you.

If the event is taking place within the booking cancellation period (typically 14 days prior to the event) then you can cancel the booking yourself without charge by logging into your account, going to ‘Your History & Bookings’ where you’ll see the booking listed and clicking on ‘Cancel’.

If you are wishing to cancel with less than 14 days to go until the event then you can cancel your place by contacting us at SSCPTraining@somerset.gov.uk, however you will still be charged for the booking. Alternatively if another member of your team qualifies to attend the training (e.g. has completed the Introduction to Child Protection prior to attending the Advanced Child Protection 2 Day Training) then you can contact us and request the booking is transferred to them free of charge. Please see our Training Terms & Conditions for further details.